| Elevate your operational management skills with our Driving Operational Performance course, building upon the foundations laid in the Introduction to Operations Management. Led by the renowned Dr. Terwiesch, this course provides an in-depth exploration of advanced operational concepts, equipping you with the tools to analyze and optimize complex processes. You will gain practical insights into enhancing operational efficiency through hands-on problem-solving and engaging video lectures. In this course, you’ll delve into the intricacies of process analysis, learning to identify bottlenecks within intricate systems and understanding how variability impacts operational performance. You’ll explore the relationship between customization and setup times, enabling you to fine-tune processes for maximum efficiency. Capacity planning will be demystified as you discover how product mix affects capacity calculations and the importance of implied utilization. Additionally, you’ll develop the ability to bridge finance and operations, using the Return on Invested Capital (ROIC) framework to connect financial and operational variables. Our course structure is designed for your success, combining engaging video lectures, hands-on practice problems, and interactive discussions. You’ll have the flexibility to pause videos, work on problems, and witness Dr. Terwiesch’s problem-solving approach, ensuring a thorough grasp of the material. Join us in pursuing operational excellence and acquiring the advanced skills necessary to drive success within your organization. Enhance your ability to analyze and optimize complex processes, link operations with finance, and improve customer experiences. With a focus on practicality and real-world applications, this course empowers you to become a more effective operational manager. Enroll today to take your career to the next level and make a lasting impact on your organization’s performance. Real-world examples from industry leaders will illustrate key concepts throughout the course. Please note that these case studies are for educational purposes and do not imply endorsements of the mentioned businesses. To fully benefit from this course, it’s recommended to complete the Introduction to Operations Management course beforehand. https://cetli.upenn.edu/ |
Course Description
Driving Operational Performance
Provider
Coursera
Target
• Mid- and senior-level operations managers
• Business analysts
• Process improvement and efficiency specialists
• Production and supply chain managers
Sector
• Business management
• Manufacturing and industrial operations
• Services and logistics
• Supply chain management
Area
• Advanced operations management
• Process analysis and optimization
• Capacity planning and productivity improvement
• Financial and operational integration (ROIC)
Method
Online
Certification
Yes
Duration
9 hours
Assessment
Yes
Learning Outcomes
• You will learn to bridge finance and operations using the ROIC framework, connecting key variables for informed decision-making.
Learning Content
Module 1: Introduction to Process Analysis with Multiple Flow Units
Module 2: The Power of KPI and ROIC Trees
Module 3 :Managing Wait Time
Module 4: Predicting and Reducing Loss