| Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You’ll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You’ll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you’ll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life. |
Course Description
Improving Communication Skills
Provider
coursera
Target
- Professionals in various industries
- Managers and team leaders
- Sales and marketing personnel
- Human resources representatives
- Individuals seeking personal development
Sector
- Corporate/Business
- Education/Training
- Professional Development
Area
- Communication Skills
- Negotiation Techniques
- Trust Building
- Persuasion and Influence
- Interpersonal Skills
Method
Online
Certification
Yes
Duration
Approx. 9 hours
Assessment
No
Cost
Learning Outcomes
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Learning Content
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate